Frequently Asked Questions

General Membership Questions

Why should I join Collections Etc. Premier Savings?

That’s easy! The Collections Etc. Premier Savings program offers a package of valuable savings benefits for shoppers. A membership includes:

  • Automatic 10% Back and unlimited shipping rebates on your Collections Etc. purchases
  • 10% Back on Marketplace purchases: earn 10% Back at 1,000+ eligible Marketplace retailers, up to $1,000 per year
  • Shipping Rebates of up to $10 per order and $500 per membership year on purchases from 1,000+ eligible Marketplace retailers
  • Return Shipping Rebates of up to $10 per order and $500 per membership year on purchases from 1,000+ eligible Marketplace retailers, or,
  • Free Return Shipping via FedEx Ground with return labels you can print from home

If I have a question, who should I contact?

Customer Service is available to assist you 7 days a week, 24 hours a day, including holidays. You can contact Customer Service by phone, at 877-769-9731. You can also email Customer Service at [email protected] or use the form on the Contact Us page to email us directly. We respond to inquiries within 24 hours of receiving your message.

How do I cancel my membership?

You can request to cancel your membership by calling 877-769-9731. The Customer Service team is available by phone 24 hours a day, 7 days a week. If you prefer to cancel on your own terms, you may cancel online by clicking the ‘Customer Service’ link in the upper right hand corner, then visiting the ‘Cancel My Membership’ page.

You can also email your request to cancel at [email protected] or submit your request via the form on our ‘Contact Us’ page.

Where do I send my rebate forms and proof-of-purchase documentation?

You can email your rebate documentation to us at [email protected] Please note that you'll receive a claim number when you fill out our online rebate claim form; make sure you copy and paste that claim number into the "Subject" line of your documentation email. Rebate claims can also be submitted by mail. Please be sure to write your claim number on all documentation. Simply send your supporting documentation with your written claim number to:

Collections Etc. Premier Savings Rebates
PO Box 290728
Wethersfield, CT 06129-0728

What is "CollEtc Premier Savings"?

"CollEtc Premier Savings" is the billing descriptor that will display on your statement when you are charged a Collections Etc. Premier Savings membership fee.

10% Back with Collections Etc.

How do I earn 10% back at Collections Etc.?

To earn 10% back on your Collections Etc. purchases, simply shop as you normally would, either online, over the phone, or through the Collections Etc. catalog. 10% back is automatically added to your Savings Center for online and phone orders. If you make a catalog purchase through a mail order, simply send us your rebate form with a dated proof-of-purchase document to earn your 10% back. After we receive your rebate form, 10% of your order total is added to your Savings Center and paid out to you in the form of a Merchandise Certificate.

For more information, please see our Program Terms.

When do I receive my 10% back?

We’ll verify and process your claim within 3-6 weeks, starting from the time we receive your rebate form and required documentation. If you make a Collections Etc. purchase online or over the phone, your 10% back is automatically added to your Savings Center. If you make a catalog purchase through a mail order, we will add your 10% back to your Savings Center after we receive your rebate claim in the mail.

How is my 10% back on Collections Etc. purchases calculated?

Your 10% Back from Collections Etc. purchases is calculated as 10% of your purchase total, minus taxes and fees.

Are there any limits to the 10% back benefit?

Your 10% back benefit can be used on unlimited purchases from Collections Etc. and is automatically added to your Savings Center for phone and online orders. For catalog mail orders, you must mail your rebate claim and include a completed rebate form and dated proof-of-purchase documentation. Your 10% back on Collections Etc. purchases is calculated on merchandise only. Taxes, shipping charges, and other fees are not included in the order total used to calculate your 10% back.

10% Back on Marketplace and Grocery Purchases

Which retailers are included in the Marketplace?

You can earn 10% back at 1,000+ retailers in the Marketplace, but the list of retailers is subject to change at any time. To view the current list of eligible Marketplace retailers, please visit the ‘Shop’ page on your member account.

How do I earn 10% back at Marketplace retailers?

The process for earning 10% back on Marketplace retailers varies depending on whether you purchase online, in-store over the phone, or by catalog mail order.

Online Orders: Log in to your Collections Etc. Premier Savings account and visit the Marketplace to browse eligible retailers. Or search for an eligible retailer using the search bar. When you’re ready to start your shopping session, click the shopping buttons on our site to visit a specific retailer’s website. The retailer’s website will open as a new tab in your browser. Be sure to make your purchase during that same shopping session using the new tab that opened when you clicked through our buttons. After you make your purchase, your 10% back earnings will be added to your Savings Center automatically, typically within 5-7 days.

Phone Orders: Simply make your purchase over the phone at an eligible Marketplace retailer as you normally would. Then, submit a rebate claim online, and send us a copy of your receipt, or complete a rebate form and send your dated proof-of-purchase documentation by mail.

Catalog Mail Orders: After you mail your order to an eligible Marketplace retailer, send us your rebate form and proof-of-purchase documentation to claim 10% back on your purchase. You can submit your rebate claim online from your Collections Etc. Premier Savings account, then email your proof-of -purchase documentation with your claim number. Or, you can send us your rebate claim by mail. Your rebate claim should include your completed rebate form and your dated proof-of-purchase documentation. Your 10% back will appear in your Savings Center upon verification and processing, typically within 3-6 weeks of your purchase date.

In Store: After shopping in-store at an eligible Marketplace retailer, submit a rebate claim online, and email us a picture of your receipt, or complete a rebate form and send your dated proof-of-purchase documentation by mail.

How do I earn 10% back on groceries?

You can earn 10% back at any eligible grocery store in the Marketplace! Shop in-store or online at any eligible grocery store and submit a rebate to earn 10% back.

You can see all grocery stores eligible for 10% back by logging into your Collections Etc. Premier Savings account. Then, click “SHOP” on your main navigation to visit the online Marketplace. Grocery stores eligible for 10% back are labeled “Rebate Only” in the Groceries & Household Supplies category.

For more information, please see How It Works.

When do I receive my 10% back on Marketplace purchases?

At the beginning of the month, you will receive a Merchandise Certificate for the 10% back you earned from the previous month. Once verified and processed in your Savings Center, your 10% back will be paid out to you in the form of a Merchandise Certificate. You can view the payout schedule by logging into your account and accessing your Savings Center.

How is my 10% back calculated?

For Collections Etc. purchases, your 10% back is calculated using the total order amount for your purchase, not including taxes, shipping and processing fees. For purchases made from retailers in the Marketplace, your 10% back is calculated using the final sub-total amount for your purchase, not including taxes shipping and processing fees.

Are there any limits to earning 10% back?

Your membership gives you access to earn unlimited 10% back on Collections Etc. purchases. The 10% back is valid on merchandise only, and does not include taxes, shipping charges or other fees paid on your order.

For Marketplace purchases, you can earn up to $1,000 back every membership year, and on one purchase per retailer every day. This $1,000 maximum includes earnings on purchases from eligible grocery stores. To qualify for 10% back on Marketplace purchases, you must shop at one of the retailers or grocery stores listed in the Marketplace, and you must be an active Collections Etc. Premier Savings member at the time of your purchase. You can see a full list of Marketplace retailers and grocery stores by logging into your account at CollectionsEtcPremierSavings.com.

If you make an online purchase from a Marketplace retailer, your 10% back will be added to your Savings Center automatically, typically within 5-7 days of your order being shipped. 10% back earnings for in-store or mail order purchases will appear in your Savings Center upon verification and processing, which can take 3-6 weeks after your rebate claim and proof-of-purchase documentation is received. 10% back rebates for in-store or catalog purchases must be dated and submitted within 60 days of your purchase. Please note that there may be restrictions at Marketplace retailers. Before making your purchase, log in to your Collections Etc. Premier Savings account to check for 10% back restrictions. You can view the restrictions for a specific retailer by clicking the link on that retailer’s page.

For more information, please review the Program Terms.

Shipping Rebates

What are shipping rebates?

Shipping rebates are a great way to save on purchases from Marketplace retailers. As an active Collections Etc. Premier Savings member, you can claim a rebate of up to $10 per purchase when you shop at a Marketplace retailer and pay a shipping fee on your order. You’re able to claim up to $500 in shipping rebates on Marketplace purchases every membership year. Shipping rebates are applied to your Savings Center and paid out in the form of a Merchandise Certificate.

How do I claim a shipping rebate?

After you make a purchase from a Marketplace retailer, submit a rebate claim to receive a rebate of up to $10 on the shipping fees you paid. Your rebate claim must include your completed rebate form and dated proof-of-purchase documentation. You can mail your shipping rebate claim to the following address:

Collections Etc. Premier Savings Rebates
P.O Box 290728
Wethersfield, CT 06129-0728

You can also claim your shipping rebate online by logging into your account at CollectionsEtcPremierSavings.com and navigating to the ‘Rebates’ tab on your member homepage. Then, follow the instructions for submitting your rebate claim online.

For more information, please review the Program Terms.

Are there any limits to claiming shipping rebates?

Your shipping rebate claims must be submitted within 60 days of your purchase. You are eligible to receive a shipping rebate of up to $10 per purchase on Marketplace purchases, and you’re able to claim up to $500 in shipping rebates every membership year. Please be sure to write your claim number on all submitted forms of documentation.

When do I receive my shipping rebates?

Once we receive your shipping rebate claim and proof-of-purchase documentation, your claim will be verified and processed within 3-6 weeks. Then, your savings will be applied to your Savings Center and paid out to you in the form of a Merchandise Certificate.

What proof-of-purchase documentation should I send with my rebate form?

Along with your completed shipping rebate form, you must include documentation that proves your purchase was made, i.e., any document from the retailer that displays the price, retailer information, shipping and handling charges, and the purchase date. Acceptable forms of proof-of-purchase documentation include:

  • An electronic screenshot or printed version of your order confirmation page
  • An order confirmation email forwarded to [email protected]
  • A packing slip
  • A sales receipt

Return Shipping Rebates and Free Return Labels

What savings do I get from free return labels via FedEx Ground?

When you have to return a purchase you made, you can ship it back to the retailer for free using a FedEx ground return label for most locations. Just be sure to check the specific retailer’s return policy first to see if they already offer free return shipping, and to find out if your return is eligible for a refund. The return label will pay for the return shipping fee. If you are using free return labels via FedEx Ground to return a Collections, Etc. purchase, you will be refunded for the purchase once your returned item is received by Collections, Etc.

Keep in mind that these savings will not be applied to your Savings Center, as the return labels provide instant free return shipping on your purchases and are not earned via rebate.

To get free return shipping via FedEx Ground, complete the ‘Print A Label’ form from your Collections Etc. Premier Savings online account. Then, print out your return shipping label and properly place it on the package you wish to return.

Are there any limits on the free FedEx return label benefit?

Your return shipment must be sent to a valid commercial address in the United States. Free return shipping via FedEx Ground is not available to members residing in in Alaska, Hawaii, Iowa, Maine, Oregon, or Canada.

Your returned purchase must be shipped while you are an active Collections Etc. Premier Savings member and must comply with the specific retailer’s return policy of the retailer you shopped with. The return package must be within the maximum size and weight limits established by FedEx Ground, and must not exceed:

  • 150 pounds in weight
  • 107 inches in length
  • 165 inches in length + girth

To calculate ‘length + girth’. Measure the length, width, and height of the package in inches (the longest side of the package is its length). Multiply the width by 2; multiply the height by 2; and add those totals to the length (L + G = L + 2W + 2H).

For more information on Free Return Shipping via FedEx Ground, please review the Program Terms.

Are there any limits on return shipping rebates?

When submitting a rebate for return shipping, you must provide the following two forms of documentation with your rebate claim:

  1. Valid proof of your original purchase and
  2. A receipt for the return shipping charge you paid

Proof-of-purchase documentation must display the price paid, retailer information, and purchase and shipping dates. Return shipping documentation must include the shipping charge and the destination address. USPS receipts that indicate the destination zip code are also acceptable.

If the retailer provides you with a free return label, and the return shipping fee is deducted from your store refund/credit, please provide a copy of your statement showing the deducted amount.

If I use a free return label, where should I drop off my package?

You can drop off your return shipment, packaged properly with your free return label, to any one of more than 1,800 FedEx Office® or 5,800 FedEx Authorized ShipCenter® locations nationwide.

How quickly will my returned shipment arrive at its destination?

FedEx Ground will ship your package within 1-5 business days, depending on where you drop it off and its final destination.

How can I track my shipment status?

Login to your account on CollectionsEtcPremierSavings.com and access the ‘Returns’ tab from your member homepage. Then, click the ‘My Labels’ link and find the package you wish to track. Click its ‘Tracking Number’ to view a detailed list of its return journey.

You will also receive a tracking email that confirms your package has shipped and provides a link through which you can track your package’s journey.

Savings Center

What is my Savings Center?

Your Savings Center is where you can view the 10% back you’ve earned through the Collections Etc. Premier Savings program. It also lists the shipping and return shipping rebates you claim. All the savings you earn as an active member are added to your Savings Center first, then paid out to you in the form of a Merchandise Certificate.

How do I get to my Savings Center?

To access your Savings Center, login to your member account at CollectionsEtcPremierSavings.com and click the ‘Savings Center’ tab from your member homepage.

What do ‘Submitted’, ‘Approved’, and ‘Declined’ mean in my Savings Center?

When an item listed in your Savings Center is marked as ‘submitted’, ‘approved’ or ‘declined’ it’s referring to the status of that 10% back, shipping, or return shipping claim.

  1. ‘Submitted’ means that we've received your 10% back, shipping rebate, or return shipping rebate claim.
  2. ‘Approved’ means we've verified and processed your 10% back, shipping rebate, or return shipping rebate claim.
  3. ‘Paid’ means we've sent you a Merchandise Certificate for the amount associated with that 10% back, shipping rebate, or return shipping rebate claim.
  4. ‘Declined’ means your claim was not approved. Please contact customer service if you have any questions.

What if a claim I submitted is missing from my Savings Center?

You have 60 days to contact us if you believe an eligible purchase you made qualifies for 10% back and is not showing in your Savings Center. Please note that savings from a Marketplace purchase won’t appear on your account until the retailer notifies us of your purchase, typically within 5-7 days of its shipment to you. Also, if an item you purchase is on back-order, shipping may be delayed, which can thus delay its appearance in your Savings Center.

If you’ve submitted a rebate claim and it is not showing in your Savings Center, please be sure you’ve sent all necessary proof-of-purchase documentation along with your rebate claim. Keep in mind that return shipping rebates require two forms of documentation: a proof-of-purchase AND proof of the paid return shipping charge.

You also have 60 days to contact us about a missing shipping rebate claim or a missing return shipping rebate claim. Again, please be certain you’ve submitted all required documentation for each type of rebate claim.